| Service Types | Car rental (neighbourhood and airport), truck rental, luxury rental, car sharing, vanpooling, vehicle subscription, retail car sales, fleet management | Car, van and truck rental at airport and neighbourhood locations | — | — |
|---|
| Network & Coverage | Group network of nearly 9,500 staffed neighbourhood and airport locations in 90+ countries and territories via subsidiaries and franchisees (FY2023) | About 160 countries with roughly 12,000 corporate and franchise locations (group-wide) | — | — |
|---|
| Vehicle Range | Economy to full-size cars, SUVs, minivans, cargo vans, pickup trucks; moving trucks and luxury cars via specialty lines | Economy cars to SUVs, vans and trucks; specialty Prestige, Adrenaline and Dream Car collections; electric vehicles at select locations | — | — |
|---|
| Loyalty Programme | Enterprise Plus (free, 21+): 1 point per US$1 on direct bookings; free rental days from 600 points; Silver, Gold and Platinum tiers with bonus points and upgrades | Hertz Gold Plus Rewards (free): Gold, Five Star and President's Circle tiers; about 1 point per US$1 at base tier; skip-the-counter at select airports | — | — |
|---|
| Cancellation Policy | Pay-later bookings: no cancellation fee. US prepaid: US$50 fee if cancelled 24h+ before pickup, US$100 within 24h or no-show; Canada CA$65/CA$135; Europe prepaid non-refundable within 24h | Pay Later: generally free to cancel (some international locations may charge no-show fees). US Pay Now: US$50-100 fee if cancelled 24h+ before pickup, US$200 within 24h; no-show forfeits prepayment | — | — |
|---|
| Minimum Renter Age | US: 21 (18 in Michigan and New York; 18 for US government employees on orders); under-25 fee averages about US$25/day and varies by location | US & Canada: 20 at most locations (18 in Michigan, New York and Quebec; 19 in Alabama and Nebraska); under-25 fee US$19/day; specialty collections excluded | — | — |
|---|
| Protection & Insurance Options | US: Damage Waiver, Supplemental Liability Protection, Personal Effects Coverage, Roadside Assistance Protection; products vary by country | — | — | — |
|---|
| Booking Channels | Website, Enterprise mobile app, branch counters, third-party travel sites (third-party bookings do not earn Enterprise Plus points) | Website, Hertz app, rental counters, third-party travel sites (third-party cancellation rules apply) | — | — |
|---|
| Parent Company | Enterprise Holdings (Enterprise Mobility), privately held by the Taylor family; sister brands National Car Rental and Alamo | Hertz Global Holdings (also owns Dollar, Thrifty and Firefly) | — | — |
|---|
| Headquarters | St. Louis, Missouri, US | Estero, Florida, US; founded 1918 in Chicago | — | — |
|---|