| Service Types | Whole-home vacation rentals (condos, cabins, beach houses, villas); trip planner, travel insurance, owner app | Homes and stays, Experiences, Airbnb Services (chefs, massage, photography etc., since 2025); boutique hotels and car rentals added 2026 | — | — |
|---|
| Business Model | Vacation rental marketplace connecting travellers with property owners and managers; hosts set rates and cancellation terms | Peer-to-peer marketplace connecting guests with hosts; hosts set prices, house rules and cancellation policy | — | — |
|---|
| Markets Served | — | Listings in 220+ countries and regions and 150,000+ cities and towns | — | — |
|---|
| Inventory Scale | 2 million+ bookable rentals worldwide; 19 million+ reviews | 9 million+ active listings from 5.5 million+ hosts | — | — |
|---|
| Loyalty Programme | One Key (shared with Expedia and Hotels.com): Member Prices and OneKeyCash on eligible rentals; US from 2023, expanded to other countries in 2024 | None | — | — |
|---|
| Payment Options | Secure online payment through Vrbo; Book now, pay later option on eligible stays | — | — | — |
|---|
| Cancellation Policy | — | Host-chosen: Flexible, Moderate, Limited, Firm, Strict (invite-only), non-refundable option; 24-hour free cancellation if booked 7+ days before check-in | — | — |
|---|
| Parent Company | Expedia Group (via 2016 HomeAway acquisition; HomeAway rebranded to Vrbo in 2019) | — | — | — |
|---|
| Founded | 1995 as Vacation Rentals by Owner; based in Austin, Texas, US | 2008; headquartered in San Francisco, California, US | — | — |
|---|
| Customer Support | 24/7 support with real agents before, during and after a stay | — | — | — |
|---|
| Booking Fees | Traveller service fee charged at checkout as a percentage of the reservation (varies by amount), shown in upfront total; refunded on full-refund cancellations | Most listings: single host-only fee (about 15.5%) built into price; split-fee listings (being phased out) add a 14.1–16.5% guest service fee | — | — |
|---|
| Guest Protection | VrboCare guarantee: Vrbo steps in to help resolve issues if a stay goes wrong | AirCover for guests: rebooking or refund if host cancels, check-in fails or listing differs from ad; 24-hour safety line; not insurance | — | — |
|---|
