| Service Types | Package holidays, flight-only, hotel-only, cruises (Marella Cruises, TUI River Cruise), city breaks, ski, multi-centre, Disney packages | Domestic and international holiday packages, customisable itineraries, fixed-duration packages, group tours, plus flights, hotels, buses, trains, cabs | — | — |
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| Holiday Types | Beach, all-inclusive, adults-only, family, long-haul, luxury, spa, lakes & mountains, ski, Lapland, villas, weddings, accessible holidays, escorted tours | Weekend getaways, wildlife, romantic/honeymoon, family, adventure, spiritual trips, international outbound packages | — | — |
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| Markets Served | 18 source markets incl. UK, Ireland, Germany, Netherlands, Belgium, Nordics, Poland, Switzerland, Austria, Canada | India (primary); offices also in US and UAE | — | — |
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| Own Airlines & Hotels | Own airlines (TUI Airways, TUI fly Belgium, Deutschland, Netherlands, Nordic); hotel concepts incl. TUI BLUE, TUI SENSATORI, RIU partnership | — | — | — |
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| Deposit & Payment Options | UK: low deposits from £25pp (Nov 2026–Oct 2027 departures); £0 deposit via Direct Debit when booked 26+ weeks ahead; standard deposit £200–250pp | — | — | — |
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| Financial Protection | UK: flight-inclusive holidays ATOL protected (ATOL 2524); ABTA member (V5126) | Not verified | — | — |
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| Cancellation Policy | UK: if TUI cancels a package, refund within 14 days or fee-free switch; customer cancellation charges vary by booking and departure date | — | — | — |
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| Booking Channels | Website, TUI app (24/7 in-resort rep access), UK high-street TUI stores, phone | Website, app, franchise holiday stores, Holiday Experts phone sales team | — | — |
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| Cruise Brands | Marella Cruises (UK), TUI Cruises (Mein Schiff, JV with Royal Caribbean), Hapag-Lloyd Cruises | — | — | — |
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| Price Positioning | Mass-market to upper-mid; budget-to-luxury tiers via hotel concepts | Budget to premium; INR-priced packages | — | — |
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| Parent Company | TUI Group (TUI AG), Hanover, Germany | MakeMyTrip Limited (Nasdaq: MMYT), Gurugram, India; also owns Goibibo, redBus | — | — |
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| Travel Style | — | Private customised trips and fixed packages; Next Gen Adventures experiential group tours for ages 18–35 | — | — |
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| Loyalty Programme | — | MMTBLACK (two tiers): hotel room/meal upgrades at participating properties, MyCash credit after booking | — | — |
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| Customisation | — | 5,000+ dynamically customisable itineraries bookable online in real time, plus assisted and guided sales | — | — |
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