| Service Types | Flight + hotel packages, private tours, group tours, custom trips, attractions, flights, hotels, trains, car rental, cruises, airport transfers | Package holidays, flight-only, hotel-only, cruises (Marella Cruises, TUI River Cruise), city breaks, ski, multi-centre, Disney packages | — | — |
|---|
| Holiday Types | — | Beach, all-inclusive, adults-only, family, long-haul, luxury, spa, lakes & mountains, ski, Lapland, villas, weddings, accessible holidays, escorted tours | — | — |
|---|
| Markets Served | Global; websites in about 40 languages serving about 200 countries | 18 source markets incl. UK, Ireland, Germany, Netherlands, Belgium, Nordics, Poland, Switzerland, Austria, Canada | — | — |
|---|
| Own Airlines & Hotels | — | Own airlines (TUI Airways, TUI fly Belgium, Deutschland, Netherlands, Nordic); hotel concepts incl. TUI BLUE, TUI SENSATORI, RIU partnership | — | — |
|---|
| Deposit & Payment Options | — | UK: low deposits from £25pp (Nov 2026–Oct 2027 departures); £0 deposit via Direct Debit when booked 26+ weeks ahead; standard deposit £200–250pp | — | — |
|---|
| Financial Protection | — | UK: flight-inclusive holidays ATOL protected (ATOL 2524); ABTA member (V5126) | — | — |
|---|
| Cancellation Policy | Not verified | UK: if TUI cancels a package, refund within 14 days or fee-free switch; customer cancellation charges vary by booking and departure date | — | — |
|---|
| Booking Channels | Website and Trip.com app; customer support and Service Guarantee pages | Website, TUI app (24/7 in-resort rep access), UK high-street TUI stores, phone | — | — |
|---|
| Cruise Brands | — | Marella Cruises (UK), TUI Cruises (Mein Schiff, JV with Royal Caribbean), Hapag-Lloyd Cruises | — | — |
|---|
| Price Positioning | Budget to luxury; discount-led package pricing | Mass-market to upper-mid; budget-to-luxury tiers via hotel concepts | — | — |
|---|
| Parent Company | Trip.com Group (formerly Ctrip; also owns Skyscanner, Qunar) | TUI Group (TUI AG), Hanover, Germany | — | — |
|---|
| Travel Style | Self-packaged flight + hotel trips plus group and private guided tours | — | — | — |
|---|
| Loyalty Programme | Trip.com Rewards: Silver, Gold, Platinum, Diamond, Diamond+, Black Diamond (invite-only); Trip Coins, ~100 coins ≈ US$1 off | — | — | — |
|---|
| Package Rewards Earn Rate | Flight + hotel: 35 Trip Coins per US$100; tours and custom trips: 15 per US$100 (base Silver rate; higher tiers earn more) | — | — | — |
|---|
| Member Perks | Platinum and above: airport lounge access, free eSIM data, transfer upgrades, attraction tickets (quotas vary by tier) | — | — | — |
|---|
