| Service Types | Flight + hotel packages, private tours, group tours, custom trips, attractions, flights, hotels, trains, car rental, cruises, airport transfers | UK: online package holidays, city breaks, hotel-only, attractions; India: domestic and international holidays, forex, visas, travel insurance, MICE | — | — |
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| Holiday Types | — | UK: all-inclusive, beach, family, solo, adults-only, swim-up room, last-minute, long-haul, Ryanair flight holidays | — | — |
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| Markets Served | Global; websites in about 40 languages serving about 200 countries | Thomas Cook UK: UK (Polish site also); Thomas Cook India: India, Sri Lanka, Mauritius | — | — |
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| Deposit & Payment Options | — | UK: low deposits from £19pp, fee-free monthly payment plans; Apple Pay, Google Pay, Visa, Mastercard, Klarna | — | — |
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| Financial Protection | — | UK: flight-inclusive holidays ATOL protected (ATOL 11806); ABTA P8283/Y6720; customer money held in trust account | — | — |
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| Cancellation Policy | Not verified | — | — | — |
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| Booking Channels | Website and Trip.com app; customer support and Service Guarantee pages | UK: online and app only (chat Mon–Sat 10:00–18:00, 24/7 phone while on holiday); India: branch network across India, Sri Lanka, Mauritius | — | — |
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| Price Positioning | Budget to luxury; discount-led package pricing | UK: value to mid-range online packages | — | — |
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| Parent Company | Trip.com Group (formerly Ctrip; also owns Skyscanner, Qunar) | Thomas Cook UK: eSky Group (acquired from Fosun, deal announced 2024); Thomas Cook India: Fairfax Financial Holdings | — | — |
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| Travel Style | Self-packaged flight + hotel trips plus group and private guided tours | — | — | — |
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| Loyalty Programme | Trip.com Rewards: Silver, Gold, Platinum, Diamond, Diamond+, Black Diamond (invite-only); Trip Coins, ~100 coins ≈ US$1 off | — | — | — |
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| Package Rewards Earn Rate | Flight + hotel: 35 Trip Coins per US$100; tours and custom trips: 15 per US$100 (base Silver rate; higher tiers earn more) | — | — | — |
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| Member Perks | Platinum and above: airport lounge access, free eSIM data, transfer upgrades, attraction tickets (quotas vary by tier) | — | — | — |
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| Price Guarantee | — | UK: price match promise | — | — |
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