| Service Types | Guided holidays led by Travel Directors, small group tours, river cruises, rail journeys | UK: online package holidays, city breaks, hotel-only, attractions; India: domestic and international holidays, forex, visas, travel insurance, MICE | — | — |
|---|
| Holiday Types | Cultural sightseeing, family, food, safari, national parks, sustainable tours | UK: all-inclusive, beach, family, solo, adults-only, swim-up room, last-minute, long-haul, Ryanair flight holidays | — | — |
|---|
| Markets Served | — | Thomas Cook UK: UK (Polish site also); Thomas Cook India: India, Sri Lanka, Mauritius | — | — |
|---|
| Deposit & Payment Options | Low deposit to secure booking (amount varies by region) | UK: low deposits from £19pp, fee-free monthly payment plans; Apple Pay, Google Pay, Visa, Mastercard, Klarna | — | — |
|---|
| Financial Protection | — | UK: flight-inclusive holidays ATOL protected (ATOL 11806); ABTA P8283/Y6720; customer money held in trust account | — | — |
|---|
| Cancellation Policy | No booking or change fees; change of mind allowed up to 90 days before travel (terms vary) | — | — | — |
|---|
| Booking Channels | — | UK: online and app only (chat Mon–Sat 10:00–18:00, 24/7 phone while on holiday); India: branch network across India, Sri Lanka, Mauritius | — | — |
|---|
| Price Positioning | Mid-range to premium; e.g. 9–14 day Europe tours from about US$2,100–5,200pp | UK: value to mid-range online packages | — | — |
|---|
| Parent Company | The Travel Corporation (TTC), acquired by Apollo-managed funds in 2024 | Thomas Cook UK: eSky Group (acquired from Fosun, deal announced 2024); Thomas Cook India: Fairfax Financial Holdings | — | — |
|---|
| Travel Style | Escorted coach-based guided tours; Region, Country and In-Depth Collections; Small Group Tours | — | — | — |
|---|
| Loyalty Programme | Global Tour Rewards: past guests auto-enrolled; 5% off guided tours, priority access to new trips, referral credits | — | — | — |
|---|
| Price Guarantee | — | UK: price match promise | — | — |
|---|
| Destinations Covered | 240+ tours in 72 countries | — | — | — |
|---|
| Signature Experiences | Be My Guest local hosted experiences; Travel Directors and Local Specialists | — | — | — |
|---|