| Service Types | Marketplace for multi-day tours, river cruises, safaris, rail journeys and private tours from 2,500 operators | UK: online package holidays, city breaks, hotel-only, attractions; India: domestic and international holidays, forex, visas, travel insurance, MICE | — | — |
|---|
| Holiday Types | Hiking & trekking, safari, river cruise, rail, cycling, sailing, food, cultural, overland, wellness, coach, Northern Lights, beach, festivals | UK: all-inclusive, beach, family, solo, adults-only, swim-up room, last-minute, long-haul, Ryanair flight holidays | — | — |
|---|
| Markets Served | — | Thomas Cook UK: UK (Polish site also); Thomas Cook India: India, Sri Lanka, Mauritius | — | — |
|---|
| Deposit & Payment Options | — | UK: low deposits from £19pp, fee-free monthly payment plans; Apple Pay, Google Pay, Visa, Mastercard, Klarna | — | — |
|---|
| Financial Protection | — | UK: flight-inclusive holidays ATOL protected (ATOL 11806); ABTA P8283/Y6720; customer money held in trust account | — | — |
|---|
| Cancellation Policy | Not verified | — | — | — |
|---|
| Booking Channels | — | UK: online and app only (chat Mon–Sat 10:00–18:00, 24/7 phone while on holiday); India: branch network across India, Sri Lanka, Mauritius | — | — |
|---|
| Price Positioning | — | UK: value to mid-range online packages | — | — |
|---|
| Parent Company | — | Thomas Cook UK: eSky Group (acquired from Fosun, deal announced 2024); Thomas Cook India: Fairfax Financial Holdings | — | — |
|---|
| Travel Style | Group and private tours for families, couples, seniors, young adults and solo travellers; budget options available | — | — | — |
|---|
| Loyalty Programme | TourRadar+ (free) with tour savings; Travel & Earn referral programme; app-only giveaways | — | — | — |
|---|
| Price Guarantee | Best price guarantee on tours | UK: price match promise | — | — |
|---|
| Destinations Covered | Europe, Latin America, North America, Africa, Asia, Australia/Oceania, Polar regions | — | — | — |
|---|
| Inventory | 50,000+ multi-day tours with over 2 million departures | — | — | — |
|---|
| Customer Support | 24/7 support; phone lines for US/Canada, UK and Australia | — | — | — |
|---|
