| Business Model | Operator of branded visitor attractions and theme parks; some sites franchised or under management contract | Online travel experiences and services marketplace selling third-party activities, attractions and transport | — | — |
|---|
| Experience Types | Theme parks and resorts, aquariums, wax museums, live 'Dungeons' shows, observation wheels, indoor children's attractions | Tours and activities, theme park and attraction tickets, rail passes and train tickets, airport transfers, ferries, SIM cards, car rental, hotels | — | — |
|---|
| Destinations Covered | Europe, North America, Asia-Pacific and Middle East | Global, strongest in Asia-Pacific; reported 60,000+ activities in about 250 destinations | — | — |
|---|
| Cancellation Policy | Not verified | Varies by activity and provider; many offer free cancellation, some vouchers allow rescheduling within a validity period | — | — |
|---|
| Payment Options | — | Cards, Apple Pay and PayPal in most markets; local payment methods vary by region | — | — |
|---|
| Loyalty Programme | — | Klook Credits earned on bookings and usable on future bookings; member rewards programme | — | — |
|---|
| Booking Channels | — | Website, iOS and Android apps; inventory also distributed via partners such as Grab | — | — |
|---|
| Customer Support | — | Online help centre | — | — |
|---|
| Headquarters | London, UK | Hong Kong (founded 2014) | — | — |
|---|
| Parent Company | Motion JVCO (private consortium incl. Kirkbi, the Lego-owning family's investment arm); delisted from LSE in 2019 | Klook Technology Limited (filed for proposed NYSE listing, ticker KLK, November 2025) | — | — |
|---|
| Signature Products | Legoland parks, Sea Life, Madame Tussauds, The Dungeons, The Eye brand (London, Sydney, Orlando), Alton Towers, Thorpe Park, Chessington, Warwick Castle, Gardaland, Heide Park, Peppa Pig Theme Parks | Rail passes (e.g. JR Pass, Eurail), theme park tickets, staycation bundles | — | — |
|---|
| Ticket Format | — | E-vouchers shown on phone; instant or delayed confirmation depending on product | — | — |
|---|
| Recent Changes | Legoland Discovery Centres sold to the Lego Group (completed February 2026) | — | — | — |
|---|