| Service Types | Domestic and international holiday packages, customisable itineraries, fixed-duration packages, group tours, plus flights, hotels, buses, trains, cabs | UK: online package holidays, city breaks, hotel-only, attractions; India: domestic and international holidays, forex, visas, travel insurance, MICE | — | — |
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| Holiday Types | Weekend getaways, wildlife, romantic/honeymoon, family, adventure, spiritual trips, international outbound packages | UK: all-inclusive, beach, family, solo, adults-only, swim-up room, last-minute, long-haul, Ryanair flight holidays | — | — |
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| Markets Served | India (primary); offices also in US and UAE | Thomas Cook UK: UK (Polish site also); Thomas Cook India: India, Sri Lanka, Mauritius | — | — |
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| Deposit & Payment Options | — | UK: low deposits from £19pp, fee-free monthly payment plans; Apple Pay, Google Pay, Visa, Mastercard, Klarna | — | — |
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| Financial Protection | Not verified | UK: flight-inclusive holidays ATOL protected (ATOL 11806); ABTA P8283/Y6720; customer money held in trust account | — | — |
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| Booking Channels | Website, app, franchise holiday stores, Holiday Experts phone sales team | UK: online and app only (chat Mon–Sat 10:00–18:00, 24/7 phone while on holiday); India: branch network across India, Sri Lanka, Mauritius | — | — |
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| Price Positioning | Budget to premium; INR-priced packages | UK: value to mid-range online packages | — | — |
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| Parent Company | MakeMyTrip Limited (Nasdaq: MMYT), Gurugram, India; also owns Goibibo, redBus | Thomas Cook UK: eSky Group (acquired from Fosun, deal announced 2024); Thomas Cook India: Fairfax Financial Holdings | — | — |
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| Travel Style | Private customised trips and fixed packages; Next Gen Adventures experiential group tours for ages 18–35 | — | — | — |
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| Loyalty Programme | MMTBLACK (two tiers): hotel room/meal upgrades at participating properties, MyCash credit after booking | — | — | — |
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| Customisation | 5,000+ dynamically customisable itineraries bookable online in real time, plus assisted and guided sales | — | — | — |
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| Price Guarantee | — | UK: price match promise | — | — |
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