| Service Types | Tailor-made holidays, multi-centre, cruise & stay, small group tours, self-drive, rail journeys | Package holidays, flight-only, hotel-only, cruises (Marella Cruises, TUI River Cruise), city breaks, ski, multi-centre, Disney packages | — | — |
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| Holiday Types | Beach, honeymoon, family, all-inclusive, adults-only, safari, villas, spa & wellness, city breaks, LGBTQ+ travel | Beach, all-inclusive, adults-only, family, long-haul, luxury, spa, lakes & mountains, ski, Lapland, villas, weddings, accessible holidays, escorted tours | — | — |
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| Markets Served | UK (Kuoni UK); separate Kuoni operations in Switzerland and France | 18 source markets incl. UK, Ireland, Germany, Netherlands, Belgium, Nordics, Poland, Switzerland, Austria, Canada | — | — |
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| Own Airlines & Hotels | — | Own airlines (TUI Airways, TUI fly Belgium, Deutschland, Netherlands, Nordic); hotel concepts incl. TUI BLUE, TUI SENSATORI, RIU partnership | — | — |
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| Deposit & Payment Options | — | UK: low deposits from £25pp (Nov 2026–Oct 2027 departures); £0 deposit via Direct Debit when booked 26+ weeks ahead; standard deposit £200–250pp | — | — |
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| Financial Protection | UK: all holidays ATOL protected; ABTA member | UK: flight-inclusive holidays ATOL protected (ATOL 2524); ABTA member (V5126) | — | — |
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| Cancellation Policy | UK: if FCDO advice prevents travel, holiday reshaped or full refund | UK: if TUI cancels a package, refund within 14 days or fee-free switch; customer cancellation charges vary by booking and departure date | — | — |
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| Booking Channels | UK: in-store, video or phone appointments with travel experts; 27 UK stores incl. some in John Lewis; email | Website, TUI app (24/7 in-resort rep access), UK high-street TUI stores, phone | — | — |
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| Cruise Brands | — | Marella Cruises (UK), TUI Cruises (Mein Schiff, JV with Royal Caribbean), Hapag-Lloyd Cruises | — | — |
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| Price Positioning | Luxury; enquiry budgets from up to £2,500pp to over £10,000pp | Mass-market to upper-mid; budget-to-luxury tiers via hotel concepts | — | — |
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| Parent Company | DERTOUR UK Ltd (REWE Group) | TUI Group (TUI AG), Hanover, Germany | — | — |
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| Travel Style | Mostly private tailor-made trips; small group tours available | — | — | — |
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| Destinations Covered | Africa, Arabia, Asia, South East Asia, Indian Ocean, Caribbean, Central and North America, Europe, Australasia & Pacific | — | — | — |
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