| Service Types | Tailor-made holidays, multi-centre, cruise & stay, small group tours, self-drive, rail journeys | Flight + hotel packages, private tours, group tours, custom trips, attractions, flights, hotels, trains, car rental, cruises, airport transfers | — | — |
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| Holiday Types | Beach, honeymoon, family, all-inclusive, adults-only, safari, villas, spa & wellness, city breaks, LGBTQ+ travel | — | — | — |
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| Markets Served | UK (Kuoni UK); separate Kuoni operations in Switzerland and France | Global; websites in about 40 languages serving about 200 countries | — | — |
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| Financial Protection | UK: all holidays ATOL protected; ABTA member | — | — | — |
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| Cancellation Policy | UK: if FCDO advice prevents travel, holiday reshaped or full refund | Not verified | — | — |
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| Booking Channels | UK: in-store, video or phone appointments with travel experts; 27 UK stores incl. some in John Lewis; email | Website and Trip.com app; customer support and Service Guarantee pages | — | — |
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| Price Positioning | Luxury; enquiry budgets from up to £2,500pp to over £10,000pp | Budget to luxury; discount-led package pricing | — | — |
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| Parent Company | DERTOUR UK Ltd (REWE Group) | Trip.com Group (formerly Ctrip; also owns Skyscanner, Qunar) | — | — |
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| Travel Style | Mostly private tailor-made trips; small group tours available | Self-packaged flight + hotel trips plus group and private guided tours | — | — |
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| Loyalty Programme | — | Trip.com Rewards: Silver, Gold, Platinum, Diamond, Diamond+, Black Diamond (invite-only); Trip Coins, ~100 coins ≈ US$1 off | — | — |
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| Package Rewards Earn Rate | — | Flight + hotel: 35 Trip Coins per US$100; tours and custom trips: 15 per US$100 (base Silver rate; higher tiers earn more) | — | — |
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| Member Perks | — | Platinum and above: airport lounge access, free eSIM data, transfer upgrades, attraction tickets (quotas vary by tier) | — | — |
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| Destinations Covered | Africa, Arabia, Asia, South East Asia, Indian Ocean, Caribbean, Central and North America, Europe, Australasia & Pacific | — | — | — |
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