| Business Model | Online travel experiences and services marketplace selling third-party activities, attractions and transport | Online booking platform specialising in museum and attraction tickets | — | — |
|---|
| Experience Types | Tours and activities, theme park and attraction tickets, rail passes and train tickets, airport transfers, ferries, SIM cards, car rental, hotels | Museum and attraction entry tickets, skip-the-line entry, guided tours, city passes | — | — |
|---|
| Destinations Covered | Global, strongest in Asia-Pacific; reported 60,000+ activities in about 250 destinations | Worldwide; 6,000+ venue partners | — | — |
|---|
| Cancellation Policy | Varies by activity and provider; many offer free cancellation, some vouchers allow rescheduling within a validity period | Free cancellation (where offered) until 23:59 the day before the visit; flexible cancellation options on all venues | — | — |
|---|
| Payment Options | Cards, Apple Pay and PayPal in most markets; local payment methods vary by region | — | — | — |
|---|
| Loyalty Programme | Klook Credits earned on bookings and usable on future bookings; member rewards programme | — | — | — |
|---|
| Booking Channels | Website, iOS and Android apps; inventory also distributed via partners such as Grab | Website, iOS and Android apps (5M+ downloads); cancel or reschedule in app | — | — |
|---|
| Customer Support | Online help centre | Online help centre and email | — | — |
|---|
| Headquarters | Hong Kong (founded 2014) | Amsterdam, Netherlands (founded 2014) | — | — |
|---|
| Parent Company | Klook Technology Limited (filed for proposed NYSE listing, ticker KLK, November 2025) | — | — | — |
|---|
| Signature Products | Rail passes (e.g. JR Pass, Eurail), theme park tickets, staycation bundles | — | — | — |
|---|
| Ticket Format | E-vouchers shown on phone; instant or delayed confirmation depending on product | Mobile tickets; offline access in app; skip-the-line entry by phone | — | — |
|---|
