| Service Types | Small-group escorted tours led by local leaders; also private/tailor-made group trips and owned boutique hotels | Flight + hotel packages, private tours, group tours, custom trips, attractions, flights, hotels, trains, car rental, cruises, airport transfers | — | — |
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| Holiday Types | Adventure, cultural, food, walking/hiking, wildlife, vegan tours, polar expeditions, family trips | — | — | — |
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| Markets Served | Global; 30+ offices incl. Melbourne, London, Toronto, Seattle; regional sites for UK, US, Australia and others | Global; websites in about 40 languages serving about 200 countries | — | — |
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| Financial Protection | UK: ABTA, ATOL and ABTOT memberships displayed on UK site | — | — | — |
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| Cancellation Policy | Not verified | Not verified | — | — |
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| Booking Channels | — | Website and Trip.com app; customer support and Service Guarantee pages | — | — |
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| Price Positioning | Budget to premium depending on trip style | Budget to luxury; discount-led package pricing | — | — |
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| Parent Company | Independent; majority owned by co-founders and staff, minority stake held by Genairgy | Trip.com Group (formerly Ctrip; also owns Skyscanner, Qunar) | — | — |
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| Travel Style | Trip styles: Basic, Original, Comfort, Premium; often local transport and locally owned accommodation | Self-packaged flight + hotel trips plus group and private guided tours | — | — |
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| Loyalty Programme | — | Trip.com Rewards: Silver, Gold, Platinum, Diamond, Diamond+, Black Diamond (invite-only); Trip Coins, ~100 coins ≈ US$1 off | — | — |
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| Package Rewards Earn Rate | — | Flight + hotel: 35 Trip Coins per US$100; tours and custom trips: 15 per US$100 (base Silver rate; higher tiers earn more) | — | — |
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| Member Perks | — | Platinum and above: airport lounge access, free eSIM data, transfer upgrades, attraction tickets (quotas vary by tier) | — | — |
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| Destinations Covered | Over 100 countries across all continents; about 1,000+ itineraries | — | — | — |
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| Group Size | Small groups; averages about 10 travellers per tour | — | — | — |
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| Sustainability Initiatives | Certified B Corp since 2018; The Intrepid Foundation (since 2002) supports community projects | — | — | — |
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| Founded | 1989, Melbourne, Australia | — | — | — |
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