| Service Types | Hotels, resorts, motels, guest houses, apartments and long stays; car rentals; business travel booking; member prices and VIP Access properties | Whole-home vacation rentals (condos, cabins, beach houses, villas); trip planner, travel insurance, owner app | — | — |
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| Business Model | Online travel agency (OTA) specialising in accommodation; part of Expedia Group's shared marketplace | Vacation rental marketplace connecting travellers with property owners and managers; hosts set rates and cancellation terms | — | — |
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| Markets Served | Global via country sites; loyalty scheme differs by market (One Key in US & UK) | — | — | — |
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| Inventory Scale | Hundreds of thousands of hotels | 2 million+ bookable rentals worldwide; 19 million+ reviews | — | — |
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| Loyalty Programme | US & UK: One Key (2% OneKeyCash on eligible bookings, higher at VIP Access properties for Silver/Gold/Platinum); other markets kept Hotels.com Rewards (10 nights = 1 reward night) | One Key (shared with Expedia and Hotels.com): Member Prices and OneKeyCash on eligible rentals; US from 2023, expanded to other countries in 2024 | — | — |
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| Payment Options | — | Secure online payment through Vrbo; Book now, pay later option on eligible stays | — | — |
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| Cancellation Policy | Set per property and rate; many hotels offer free cancellation, some only until more than 24 hours before check-in | — | — | — |
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| Parent Company | Expedia Group (operating company since 2005) | Expedia Group (via 2016 HomeAway acquisition; HomeAway rebranded to Vrbo in 2019) | — | — |
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| Founded | 1991 as Hotel Reservations Network in Dallas, Texas; renamed Hotels.com in 2002 | 1995 as Vacation Rentals by Owner; based in Austin, Texas, US | — | — |
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| Customer Support | 24/7 support before, during and after trips; online help and contact page; US phone line 1-800-2-Hotels | 24/7 support with real agents before, during and after a stay | — | — |
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| Booking Fees | — | Traveller service fee charged at checkout as a percentage of the reservation (varies by amount), shown in upfront total; refunded on full-refund cancellations | — | — |
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| Guest Protection | — | VrboCare guarantee: Vrbo steps in to help resolve issues if a stay goes wrong | — | — |
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