| Service Types | Hotels, resorts, motels, guest houses, apartments and long stays; car rentals; business travel booking; member prices and VIP Access properties | Flights, hotels, trains, airport transfers, online check-in, attractions and activities (Traveloka Xperience), health insurance (with FWD) | — | — |
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| Business Model | Online travel agency (OTA) specialising in accommodation; part of Expedia Group's shared marketplace | Online travel agency (OTA) and lifestyle super-app with integrated fintech (PayLater, co-branded credit card) | — | — |
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| Markets Served | Global via country sites; loyalty scheme differs by market (One Key in US & UK) | Indonesia, Singapore, Vietnam, Thailand, Malaysia, Philippines, Australia, Japan | — | — |
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| Inventory Scale | Hundreds of thousands of hotels | — | — | — |
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| Loyalty Programme | US & UK: One Key (2% OneKeyCash on eligible bookings, higher at VIP Access properties for Silver/Gold/Platinum); other markets kept Hotels.com Rewards (10 nights = 1 reward night) | — | — | — |
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| Payment Options | — | Traveloka PayLater (instalments, select markets), co-branded credit card with partner banks, plus standard payment methods | — | — |
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| Cancellation Policy | Set per property and rate; many hotels offer free cancellation, some only until more than 24 hours before check-in | — | — | — |
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| Parent Company | Expedia Group (operating company since 2005) | — | — | — |
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| Founded | 1991 as Hotel Reservations Network in Dallas, Texas; renamed Hotels.com in 2002 | 2012 in Jakarta, Indonesia; headquartered in Singapore | — | — |
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| Customer Support | 24/7 support before, during and after trips; online help and contact page; US phone line 1-800-2-Hotels | — | — | — |
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