| Service Types | Hotels, resorts, motels, guest houses, apartments and long stays; car rentals; business travel booking; member prices and VIP Access properties | Homes and stays, Experiences, Airbnb Services (chefs, massage, photography etc., since 2025); boutique hotels and car rentals added 2026 | — | — |
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| Business Model | Online travel agency (OTA) specialising in accommodation; part of Expedia Group's shared marketplace | Peer-to-peer marketplace connecting guests with hosts; hosts set prices, house rules and cancellation policy | — | — |
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| Markets Served | Global via country sites; loyalty scheme differs by market (One Key in US & UK) | Listings in 220+ countries and regions and 150,000+ cities and towns | — | — |
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| Inventory Scale | Hundreds of thousands of hotels | 9 million+ active listings from 5.5 million+ hosts | — | — |
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| Loyalty Programme | US & UK: One Key (2% OneKeyCash on eligible bookings, higher at VIP Access properties for Silver/Gold/Platinum); other markets kept Hotels.com Rewards (10 nights = 1 reward night) | None | — | — |
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| Cancellation Policy | Set per property and rate; many hotels offer free cancellation, some only until more than 24 hours before check-in | Host-chosen: Flexible, Moderate, Limited, Firm, Strict (invite-only), non-refundable option; 24-hour free cancellation if booked 7+ days before check-in | — | — |
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| Parent Company | Expedia Group (operating company since 2005) | — | — | — |
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| Founded | 1991 as Hotel Reservations Network in Dallas, Texas; renamed Hotels.com in 2002 | 2008; headquartered in San Francisco, California, US | — | — |
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| Customer Support | 24/7 support before, during and after trips; online help and contact page; US phone line 1-800-2-Hotels | — | — | — |
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| Booking Fees | — | Most listings: single host-only fee (about 15.5%) built into price; split-fee listings (being phased out) add a 14.1–16.5% guest service fee | — | — |
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| Guest Protection | — | AirCover for guests: rebooking or refund if host cancels, check-in fails or listing differs from ad; 24-hour safety line; not insurance | — | — |
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