| Service Types | Flights, hotels, Hopper Homes short-term rentals (since 2022); AI flight price prediction and price monitoring | Whole-home vacation rentals (condos, cabins, beach houses, villas); trip planner, travel insurance, owner app | — | — |
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| Business Model | Mobile-first online travel agency monetising travel fintech add-ons; B2B arm HTS licenses its tech to banks and airlines | Vacation rental marketplace connecting travellers with property owners and managers; hosts set rates and cancellation terms | — | — |
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| Markets Served | Worldwide customers; offices in Montreal and Boston | — | — | — |
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| Inventory Scale | — | 2 million+ bookable rentals worldwide; 19 million+ reviews | — | — |
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| Loyalty Programme | — | One Key (shared with Expedia and Hotels.com): Member Prices and OneKeyCash on eligible rentals; US from 2023, expanded to other countries in 2024 | — | — |
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| Price Guarantee | Price prediction with buy-or-wait guidance; Price Freeze add-on locks a fare or rate for a fee | — | — | — |
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| Payment Options | — | Secure online payment through Vrbo; Book now, pay later option on eligible stays | — | — |
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| Cancellation Policy | Cancel for Any Reason add-on for short-notice cancellations or changes; otherwise airline or hotel terms apply | — | — | — |
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| Parent Company | — | Expedia Group (via 2016 HomeAway acquisition; HomeAway rebranded to Vrbo in 2019) | — | — |
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| Founded | 2007; headquartered in Montreal, Canada | 1995 as Vacation Rentals by Owner; based in Austin, Texas, US | — | — |
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| Customer Support | — | 24/7 support with real agents before, during and after a stay | — | — |
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| Booking Fees | — | Traveller service fee charged at checkout as a percentage of the reservation (varies by amount), shown in upfront total; refunded on full-refund cancellations | — | — |
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| Guest Protection | — | VrboCare guarantee: Vrbo steps in to help resolve issues if a stay goes wrong | — | — |
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| Disruption Protection | Delay protection add-on allows rebooking after flight delays without extra cost | — | — | — |
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| B2B Partners | HTS (Hopper Technology Solutions) powers Capital One Travel and works with Air Canada, Uber UK, Lloyds Bank, Nubank, Virgin Australia | — | — | — |
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