| Service Types | Vacation packages, build-your-own hotel bundles, cruises and cruise tours, guided vacations, safaris, theme park packages, rental cars | UK: online package holidays, city breaks, hotel-only, attractions; India: domestic and international holidays, forex, visas, travel insurance, MICE | — | — |
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| Holiday Types | — | UK: all-inclusive, beach, family, solo, adults-only, swim-up room, last-minute, long-haul, Ryanair flight holidays | — | — |
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| Markets Served | United States, Canada, Australia (separate country sites) | Thomas Cook UK: UK (Polish site also); Thomas Cook India: India, Sri Lanka, Mauritius | — | — |
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| Deposit & Payment Options | — | UK: low deposits from £19pp, fee-free monthly payment plans; Apple Pay, Google Pay, Visa, Mastercard, Klarna | — | — |
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| Financial Protection | — | UK: flight-inclusive holidays ATOL protected (ATOL 11806); ABTA P8283/Y6720; customer money held in trust account | — | — |
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| Cancellation Policy | Not verified | — | — | — |
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| Booking Channels | Website and phone (US: 1-866-921-7925) | UK: online and app only (chat Mon–Sat 10:00–18:00, 24/7 phone while on holiday); India: branch network across India, Sri Lanka, Mauritius | — | — |
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| Price Positioning | — | UK: value to mid-range online packages | — | — |
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| Parent Company | Costco Wholesale | Thomas Cook UK: eSky Group (acquired from Fosun, deal announced 2024); Thomas Cook India: Fairfax Financial Holdings | — | — |
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| Loyalty Programme | US: Executive Members earn an annual 2% reward on eligible Costco Travel purchases | — | — | — |
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| Member Perks | Digital Costco Shop Cards with select packages and sailings; resort or shipboard credits on select bookings | — | — | — |
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| Price Guarantee | — | UK: price match promise | — | — |
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| Destinations Covered | US (incl. Hawaii, Florida, Las Vegas), Canada, Mexico, Caribbean, Costa Rica, Europe, Fiji, Tahiti, Cook Islands; cruises worldwide | — | — | — |
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| Membership Requirement | Bookings exclusive to Costco members | — | — | — |
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| Theme Park Packages | Disney, Universal Orlando, SeaWorld and others | — | — | — |
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