| Service Types | Hotels and private homes (incl. unusual stays), flights, activities, airport transfers | Hotels, resorts, motels, guest houses, apartments and long stays; car rentals; business travel booking; member prices and VIP Access properties | — | — |
|---|
| Business Model | Online travel agency (OTA), strongest in Asia-Pacific; also B2B and white-label booking platform | Online travel agency (OTA) specialising in accommodation; part of Expedia Group's shared marketplace | — | — |
|---|
| Markets Served | Listings in 200+ countries and territories; Asia-Pacific focus, offices across Southeast Asia | Global via country sites; loyalty scheme differs by market (One Key in US & UK) | — | — |
|---|
| Inventory Scale | About 4.5 million hotels and private homes | Hundreds of thousands of hotels | — | — |
|---|
| Loyalty Programme | AgodaCash rewards on eligible bookings; AgodaVIP tiers (Silver after 2 bookings in 2 years, then Gold, Platinum) with extra discounts at VIP Deals properties | US & UK: One Key (2% OneKeyCash on eligible bookings, higher at VIP Access properties for Silver/Gold/Platinum); other markets kept Hotels.com Rewards (10 nights = 1 reward night) | — | — |
|---|
| Price Guarantee | Best Price Guarantee on hotels: claim by the day before check-in for same property, dates, room and terms; difference refunded or credited as AgodaCash | — | — | — |
|---|
| Payment Options | Credit and debit cards, PayPal, cash (select properties), instalment payments; options vary by market | — | — | — |
|---|
| Cancellation Policy | Set per property and rate; free-cancellation and non-refundable rates shown at booking | Set per property and rate; many hotels offer free cancellation, some only until more than 24 hours before check-in | — | — |
|---|
| Parent Company | Booking Holdings (since 2007) | Expedia Group (operating company since 2005) | — | — |
|---|
| Founded | 2005; headquartered in Singapore with major operations in Thailand | 1991 as Hotel Reservations Network in Dallas, Texas; renamed Hotels.com in 2002 | — | — |
|---|
| Customer Support | — | 24/7 support before, during and after trips; online help and contact page; US phone line 1-800-2-Hotels | — | — |
|---|
